KINZ RESTAURANT

Who we are

KINZ RESTAURANT LIMITED, company number 15875422, trading as KINZ Restaurant, is the data controller for the personal data described in this Privacy Policy.

Website: kinzrestaurant.com

Address: 50 Notting Hill Gate, London, England, W11 3JD

Email: info@kinzrestaurant.com

Information we collect

We may collect personal information when you visit our website, make a booking, subscribe to our newsletter, contact us or otherwise interact with us.

Website visitors

We may collect technical and usage information about your visit, including your IP address, browser type, device information, operating system, pages viewed, referring website, approximate location, and the date and time of your visit.

Newsletter subscribers

When you subscribe to receive news from KINZ Restaurant, we collect your email address and marketing preferences. We use Mailchimp to manage subscriptions and send email communications.

Reservations

We use SevenRooms to manage online reservations, guest details, booking communications and preferences connected with your visit.

When you make a booking, we may collect:

• Your name, email address and telephone number.
• Your reservation date, time and party size.
• Booking history and guest preferences.
• Special requests and notes relevant to your visit.
• Communications relating to your booking.
• Marketing preferences where you choose to opt in.

Dietary requirements and accessibility requests

If you provide dietary requirements, allergy information or accessibility requirements, this may include health information or other sensitive personal data. We only ask for this where it is relevant to your booking or visit.

Please only provide information that is necessary for us to assist you safely and appropriately.

Enquiries and feedback

When you contact us by email, telephone, social media or another channel, we may collect your name, contact details and the information included in your message.

How we use your information

We use your personal data to manage bookings, respond to enquiries, communicate with you about your visit, accommodate dietary or accessibility requirements, improve our website and services, send marketing where you have opted in, and meet legal, accounting and regulatory obligations.

We process your information where necessary to manage your reservation, where you have given consent, where we have a legitimate interest in operating and improving our business, or where we are required to do so by law.

Email marketing

We use Mailchimp and, where relevant, SevenRooms to manage guest communications and marketing preferences.

We will send you marketing emails only where you have subscribed, opted in or where we are otherwise permitted to do so by law. These communications may include news about KINZ Restaurant, menus, events, private dining, offers and other restaurant updates.

Mailchimp may record information about your interaction with our emails, such as whether an email has been opened or a link has been clicked. This helps us understand engagement and improve our communications.

You can unsubscribe at any time by using the unsubscribe link in any marketing email or by contacting us at info@kinzrestaurant.com.

Bookings through SevenRooms

Our online booking service is provided through SevenRooms. SevenRooms processes personal data on our behalf to help us manage reservations, guest communications and booking preferences.

SevenRooms may also process information in accordance with its own privacy practices. You can read its Privacy Policy here: sevenrooms.com/privacy-policy.

If you wish to exercise your data protection rights in relation to a booking made with us, please contact info@kinzrestaurant.com in the first instance.

Cookies, Google Analytics and Google Tag Manager

We use cookies and similar technologies to help our website function, understand how visitors use it and improve the user experience.

We use Google Analytics 4 to understand website traffic and visitor behaviour. This may include information such as pages viewed, approximate location, device and browser information, traffic source and interactions with the website.

We use Google Tag Manager to manage website tags, including Google Analytics and other website tools. We do not intentionally send personally identifiable information, such as names, email addresses or telephone numbers, to Google Analytics.

Where required by law, we will ask for your consent before placing non-essential cookies on your device. You can manage your cookie preferences through the cookie settings on our website or through your browser settings.

Embedded content and social media

Our website may include links to third-party websites and social media platforms, including Instagram. If you follow a link to another website or platform, that provider may collect information about your interaction with its services.

Third-party websites and platforms operate under their own privacy policies. We recommend that you review their policies before providing personal information.

Who we share your information with

We may share personal data with trusted service providers where necessary to operate our website and business, including:

• SevenRooms, for reservations, guest management and booking communications.
• Mailchimp, for newsletter subscriptions and email marketing.
• Google, for website analytics and tag management.
• Website hosting, IT, technical support and security providers.
• Professional advisers, including accountants, insurers, legal advisers and auditors.
• Public authorities, regulators or law enforcement bodies where required by law.

We do not sell your personal information.

International transfers

Some of the service providers we use may process personal data outside the United Kingdom. Where this happens, we will ensure appropriate safeguards are in place as required by UK data protection law.

How long we retain your data

We keep personal data only for as long as reasonably necessary for the purposes set out in this Privacy Policy.

• Newsletter information: until you unsubscribe or ask us to delete your information, subject to keeping a minimal record of your unsubscribe request where necessary.
• Booking and guest information: generally up to 24 months after your most recent booking or interaction with us.
• Dietary, allergy and accessibility information: only for as long as necessary for the relevant booking or guest profile.
• Enquiries and correspondence: generally up to 24 months after the matter has been resolved.
• Website analytics data: in accordance with the retention settings in Google Analytics.
• Legal, financial and tax records: for as long as required by law.

How we keep your information secure

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is restricted to people and service providers who need it for legitimate business purposes. No online system can be guaranteed to be completely secure.

Your rights

Under UK data protection law, you may have the right to:

• Request access to the personal data we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete your personal data in certain circumstances.
• Ask us to restrict the use of your personal data in certain circumstances.
• Object to processing based on our legitimate interests.
• Withdraw consent where we rely on consent.
• Request a copy of certain personal data in a portable format.
• Object to direct marketing at any time.

To exercise any of these rights, please contact us at info@kinzrestaurant.com. We may need to verify your identity before responding.

Complaints

We would appreciate the opportunity to address any concerns directly. Please contact us first at info@kinzrestaurant.com.

You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator: ico.org.uk/make-a-complaint.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, legal obligations or data handling practices. The latest version will always be published on our website.